I am so sorry to hear that your experience has not been positive thus far! I can understand completely how frustrating it is that your order was missing the jeans at the time of delivery. My name is ****** and I am one of the supervisors with REVOLVE, and I wanted to be sure to address you concerns that you have provided the Better Business Bureau. Thank you so much for providing your feedback regarding your most recent experience with REVOLVE. Thank you again, and I hope you have a wonderful day!
#Revolve return after 30 days full
Please know that if *********** needs anything from us at all in order to conduct and close their investigation in your favor, REVOLVE will full comply with whatever they need! If there is anything else that I personally can do to assist you in these matters further please go ahead and send me an email at ******************************** with the subject line ATTN: **************** I would be happy to follow up!
I am so glad to here that dispute was made. We always take extra effort to make sure fraudulent purchased are not made, however sometimes they are pushed through. I am so sorry that your Capital Once charge was used to plan an authorized purchase. I am so sorry to hear that this has been your experience with us this far! I have taken a closer look into this and can see here that the three additional attempted charges have been declined and any pending transaction on your PayPal accounts has been dropped. Thank you so much for bringing this issue to our attention via the BBB.
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